Some Pixel 3a Homeowners Say Their New Telephone Is Randomly Shutting Down

Google’s mid-range Pixel 3a and Pixel 3a XL smartphones have solely been in the marketplace a few weeks and a few customers are already complaining of random shutdowns.

These affected have been posting particulars of the difficulty on quite a few on-line boards, although at this stage the exact trigger is way from clear. It’s additionally not possible to find out how most of the new handsets are struggling with the issue.

Studies recommend that after the cellphone shuts down, customers must carry out a tough reset by holding down the ability button for as much as 30 seconds to get it working once more, although it doesn’t essentially stop additional shutdowns from occurring.

In a Reddit publish, one proprietor described it as a “bizarre challenge” that could be linked to Wi-Fi.

“Every time I hook up with my work Wi-Fi and let the cellphone sit for ~10 minutes it should require a reboot,” the proprietor wrote within the publish. “It’s going to do the traditional lock after which after a while simply shutdown, requiring me to carry the ability button for ~30 seconds to restart it.”

The proprietor continued: “For probably the most half after I’m related to my residence Wi-Fi it won’t duplicate this though it has crashed a couple of times now at residence within the 5 days I’ve had it. Leaving the cellphone with Wi-Fi off appears to stop the crashing all collectively.”

Another person suspected the difficulty is likely to be brought on by a third-party app, however after operating the system in secure mode, a seemingly random shutdown nonetheless occurred.

One other discussion board poster stated three shutdowns occurred in a single day, whereas somebody skilled two shutdowns within the house of 5 days.

Google is but to publicly acknowledge the difficulty. We’ve reached out to the corporate to search out out what it has to say and can replace if we hear again.

This isn’t the primary time Google has skilled issues with its Pixel handsets. Simply final week, the corporate agreed to settle a category motion lawsuit introduced towards it over a difficulty that affected the unique Pixel cellphone, which launched in 2016. The fault affected the system’s microphone, and whereas Google acknowledged the issue on the time, it continued to promote the handset and even handed out replacements with precisely the identical fault. The settlement means some house owners may obtain a payout of $500.